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ORDER A SWATCH

To provide you the exact fabric and color, we will send you a swatch of the category you need. Fill-up our sample swatch form and we will ship it to you right away. 

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© 2023 by Solid Fabric Textile. All rights reserve.

CALL US

Tel: 213.622.1222 | Fax: 213.622.4295

EMAIL US
OPENING HOURS

Mon - Fri: 9am - 5pm

829 South Wall St.

Los Angeles, CA 90014

DEDICATED TO SERVE AT YOUR BEST INTEREST

We commit ourselves to provide you with unparalleled customer service from start until you receive your fabrics. 

We strongly believe that in order to create a good and long relationship with our clients, taking care of them with speed, accuracy and timeliness is very important. 

ORDERING

There are three options: ordering online, by fax, or by phone. Please call us if you need any quick information about our products or order processing

COLOR SELECTION

We have our color guide which can serve as your basis. We also have links for specific pantone colors that you need. You can give us the pantone code and the fabric type and we will be glad to look things for you. By any chance, we'll be happy to serve you by by calling us if you have any inquiry that needs to be answered right away.

RETURN

We strongly recommend that you order a color swatch first to be sure the color is right for you. Since our product is produced after you place your order, there would be a 30% restocking fee for returns. See return information below

CUSTOMER SERVICE

We want you to be completely happy with your order and make the processing smooth and fast for you all the time. You can reach us via phone call, email or fax during office hours. Most of our forms and order system is already on this website.

SHIPPING

Most orders take only 5-7 days to process. however, there are options for faster delivery. (The estimated processing days is after you place your order. Sample swatch order may take 3-4 days after confirmation) See shipping information below for more details about shipping.

WARRANTY

We want you to be completely happy with your order. Thus, it is recommended that you order a 

color swatch since color resolutions on computer monitors vary greatly.

If there is an error on our part,

we will gladly repair or replace the item. We cannot, however, guarantee an order that is incorrect due to a customer error.

SUPPLEMENTAL INFORMATION

We value every client needs and we are truly grateful for letting us provide you and help you with all your soild fabric needs. Here are some of our guidelines that will help you along the way throughout the process.

 

ORDERING

 

  • All fabrics are in stock and will be produced after you place your order.

  • All verbal orders are considered firm.

  • Any changes or cancellations must be made the same day the order is placed; otherwise, the customer must assume responsibility for the product.

  • Any additions to the original order must be processed as a separate order.

  • Solid Fabric Textile cannot be responsible for mistakes made by the customer.

  • If you wish to order a specific Fabric and color please give us a call

  • For commercial accounts, please contact us via e-mail.

  • Appropriate local, state or federal tax will be charged as required by law.

  • Orders are shipped from Los Angeles, California.

  • Prices and terms are subject to change without notice.

  • Please see FAQ page for privacy statement.

 

MAIL ORDERS:

 

  • Please include a fully completed fax check-out page, including credit card information to be kept on file. Make sure you include your form of payment.

  • Orders paid by check may cause a delay of up to two weeks while waiting for bank clearance. Please use credit card for faster service.

  • There will be a $25 charge for returned checks, which will be billed to the credit card number on file as well as the dollar amount of the order. Thus, valid credit card information must be included for order to be processed.

 

Our address is: Solid Fabric Textile, 829 South Wall Street, Los Angeles CA 90014

 

FAX ORDERS:

 

  • Please include a fully-completed fax check-out page, including credit card information to be kept on file.

  • Send fax during our regular business hours (9:00 AM - 5:00 PM PST) for it to be received. Our fax number is:  213.622.4295

 

TELEPHONE ORDERS: 213.622.1222

  • Our office will be open for your calls Monday-Friday from 9:00 AM - 5:00 PM PST. 

  • Sunday Close

 

INTERNATIONAL ORDERS:

 

  • Buyers are responsible for all international taxes, fees, impounds and customs issues.  The purchase value is declared.  Our responsibility ends once shipped.

"International orders will be processed AFTER the customer contacts Solid Fabric Textile by telephone, e-mail, or fax in order to receive our best estimate of total shipping charges for their order. Customer is responsible for any applicable duties or taxes that are assessed by their home country.  The order can then be placed by phone, fax, or online(if available) with the included phrase "I accept responsibility for shipping charges as explained"( placed in the "special instructions" field for an Internet order).With an online order, additional shipping charges will then be charged to the customer as a separate transaction. Delivery of the item will be indentified depending on the volume of order.

International orders are shipped via UPS Worldship* - please be aware that these shipping methods include importation brokerage fees and some impound fees.

All International (Including Canada) buyers are responsible for all international taxes, fees and customs issues.  Our responsibility ends once your package is shipped.  Shipping by means of UPS Canadian Standard does not include brokerage fees - these fees vary and are the sole responsibility of the customer.  Expedited Canadian shipping includes brokerage fees.

Returns due to refusal to pay these fees are not accepted.

 

SHIPPING

 

  • Most orders will take only 5-7 days to process; some may take a little longer.

  • Within the United States, we ship via USPS or UPS.

  • With large orders, the "actual" shipping charges will be charged.

  • Solid Fabric Textile cannot be held responsible for late deliveries due to freight carrier.

  • Notify carrier and us immediately if boxes are open or damaged.

  • For shipping outside the United States, "actual" shipping will be charged with a $5.00 processing fee.

  • All prices are in U.S. dollars.

  • Provide your shipping account information if you have any.

 ​

 

RETURNS

 

  • ALL claims must be made within 7 days of receipt of goods.

  • ALL returns must be received by Solid Fabric Textile within 30 days of receipt.

    Returns are subject to approval and requests for such must be made via e-mail or phone at which time you will receive a Return Goods Authorization (RGA) number. This number must appear on the return package along with a copy of the invoice or packing slip.

  • There is a 30% restocking fee on returns based on change of order or customer error. Customer is responsible for return shipping, after which credit can be issued upon inspection.

  • There are no returns on custom orders. (Custom order is defined as any size requested by the customer that is not listed on the web site)

  • If your order is incorrect due to a production error, please e-mail or call us immediately; we will gladly pay for its return by issuing a call tag